Question 1

How do I place an order?

Accepted Answer

Browse the shop, select your size and colour, add items to bag, and proceed to checkout. Sign in or create a free account to complete your order and track it from your account.

Question 2

Which payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (COD), bKash, Nagad, and major cards where available. Payment options appear at checkout based on your delivery area.

Question 3

How long does delivery take?

Accepted Answer

Dhaka metro orders usually arrive in 1–2 business days. Outside Dhaka typically takes 2–4 business days. You will receive SMS or WhatsApp updates once your parcel ships.

Question 4

How can I track my order?

Accepted Answer

Use the Track Order page with your phone number or order ID, or open My Orders in your SPLARO account after signing in.

Question 5

What is your return policy?

Accepted Answer

Unworn items with tags may be returned or exchanged within 7 days of delivery. See our Returns & Exchange page for full eligibility and how to start a return.

Question 6

How does the wishlist work?

Accepted Answer

Tap the heart icon on any product to save it. Signed-in customers sync wishlists across devices from Account → Wishlist. Guests can save items on the current device until they sign in.

Question 7

Do you offer size help?

Accepted Answer

Yes — see our Size Guide or message Customer Care on WhatsApp with your measurements and the product name. Our team recommends the best fit for Bangladesh sizing.

Question 8

How do I contact support?

Accepted Answer

Email support@splaro.co, call 09666-774577, or message us on WhatsApp. Hours: Saturday–Thursday 10:00 AM – 8:00 PM (BST).

Frequently Asked Questions

Shop

Customer Care

Company

Policies

Frequently Asked Questions

Shop

Customer Care

Company

Policies