SPLARO
Privacy Policy
How SPLARO collects, uses, and protects your personal information when you shop with us in Bangladesh.
Overview
SPLARO ("we", "our", "us") operates splaro.co and related channels. This Privacy Policy explains how we handle your data when you browse, purchase, or contact us. By using our services, you agree to the practices described here.
Information we collect
We collect information you provide directly — name, phone number, email, delivery address, order history, and payment method selection. We also collect technical data such as device type, browser, IP address, and cookies to improve site performance and security.
How we use your information
Your data helps us process orders, arrange courier delivery across Bangladesh, send order updates via SMS or WhatsApp, prevent fraud, and improve product recommendations. With your consent, we may send promotional offers about new collections and loyalty rewards.
Payment data
SPLARO does not store full mobile banking credentials. Payments via bKash, Nagad, or card are processed through licensed payment partners. We retain transaction references and amounts for accounting and dispute resolution as required by Bangladeshi law.
Sharing with third parties
We share delivery details with courier partners (e.g. Pathao, RedX, Steadfast) solely to fulfil your order. Analytics providers may receive anonymised usage data. We never sell your personal information to third parties for marketing.
Data retention & security
Order records are retained for at least five years for tax and legal compliance. We use SSL encryption, access controls, and regular security reviews. You may request deletion of marketing preferences at any time.
Your rights
You may request access, correction, or deletion of personal data by emailing support@splaro.co. We respond within 15 business days. You may opt out of promotional messages via the unsubscribe link or by replying STOP to SMS.
Contact
For privacy questions, contact SPLARO Customer Care at support@splaro.co or 09666-774577, Sector 13, Road 12, Uttara, Dhaka 1230, Bangladesh.