Clause 01
Return window
- Unworn items with original tags and packaging may be returned or exchanged within 7 days of delivery.
- Sale items marked "Final Sale" are not eligible unless defective.
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Returns & Exchange · 2026
Returns & Exchange Policy
How to return or exchange SPLARO items within Bangladesh.
Clause 02
Eligible conditions
- Items must be unworn, unwashed, and free from perfume, stains, or damage.
- Footwear must include the original box.
- Swimwear and innerwear are non-returnable for hygiene reasons unless faulty.
Clause 03
How to initiate a return
- Email support@splaro.co or message us on WhatsApp with your order number, item name, and reason.
- Our team will provide a return authorisation and pickup or drop-off instructions within 1 business day.
Clause 04
Exchanges
- Size and colour exchanges are subject to stock availability.
- If your preferred variant is unavailable, we offer a store credit or full refund.
- Exchange delivery is free for the first exchange per order.
Clause 05
Refunds
- Approved refunds are processed within 7–10 business days to the original payment method. bKash and Nagad refunds are sent to the number used at checkout.
- COD orders receive refund via bKash or bank transfer.
Clause 06
Defective items
- If you receive a defective or wrong item, contact us within 48 hours with photos.
- SPLARO covers return shipping and offers a replacement or full refund at no extra cost.